TERMS & CONDITIONS
Out Collector Figures S.A.S.U provides its services to you subject to the following conditions. You accept these conditions, if you visit or shop at outcollectorfigures.com. Please read them carefully. In addition, when you use any current or future Out Collector Figures S.A.S.U service or visit or purchase from any business affiliated with Out Collector Figures S.A.S.U, whether or not included in the outcollectorfigures.com web site, you will also be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Out Collector Figures S.A.S.U on behalf of Out Collector Figures S.A.S.U, depending on the type of payment method used for the purchase of the goods and/or services.
In the event you choose to pay with credit card and the payment will be processed via a European Acquirer, these terms are an agreement between you and Out Collector Figures S.A.S.U. For any other type of purchases, these terms are an agreement between you and Out Collector Figures S.A.S.U and goods and/or services will be delivered by Out Collector Figures S.A.S.U directly.
When you visit outcollectorfigures.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, logos, images, graphics, icons, digital downloads, data compilations, and software, is the property of Out Collector Figures S.A.S.U or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Out Collector Figures S.A.S.U and protected by international copyright laws. All software used on this site is the property of Out Collector Figures S.A.S.U or its software suppliers and protected by international copyright laws.
Out Collector Figures, Tossa Tossa My Bear Guy Fashion Doll, Chibi Tossa, Meow Meow Kitty Friend, and other logos are trademarks are registered trademarks or trade dress of Out Collector Figures S.A.S.U in Europe and/or other countries. Out Collector Figures trademarks and trade dress may not be used in connection with any product or service that is not outcollectorfigures.com or www.tossatossa.com in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Out Collector Figures S.A.S.U. All other trademarks not owned by Out Collector Figures S.A.S.U or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Out Collector Figures S.A.S.U or its affiliates.
License and Site Access
Out Collector Figures S.A.S.U grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Out Collector Figures S.A.S.U. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Out Collector Figures S.A.S.U. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of outcollectorfigures.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing outcollectorfigures.com, Out Collector Figures S.A.S.U names or trademarks without the express written consent of Out Collector Figures S.A.S.U. Any unauthorized use terminates the permission or license granted by outcollectorfigures.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of outcollectorfigures.com so long as the link does not portray outcollectorfigures.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Out Collector Figures S.A.S.U logos or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Out Collector Figures S.A.S.U does not sell products to children, but sells them to adults, who can purchase with a credit card. If you are under 18, you may use outcollectorfigures.com only with involvement of a parent or guardian. Out Collector Figures S.A.S.U reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Reviews, Comments, Communications, and Other Content
Visitors may post reviews, comments, blog posts, and other content; send other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Out Collector Figures S.A.S.U reserves the right (but not the obligation) to remove or edit such content. If you do post content or submit material, and unless we indicate otherwise, you grant Out Collector Figures S.A.S.U a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Out Collector Figures S.A.S.U and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Out Collector Figures S.A.S.U or its affiliates for all claims resulting from content you supply. Out Collector Figures S.A.S.U has the right but not the obligation to monitor and edit or remove any activity or content. Out Collector Figures S.A.S.U takes no responsibility and assumes no liability for any content posted by you or any third party.
Out Collector Figures S.A.S.U respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact Out Collector Figures S.A.S.U here.
Risk of Loss
All items purchased from outcollectorfigures.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please see our Return Policy for more information.
Our products which are manufactured by Out Collector Figures S.A.S.U. have been set to a high standard of quality and detail with its products and attempts to be as accurate as possible. However, Out Collector Figures S.A.S.U does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, error-free and the final product may vary. If a product offered by Out Collector Figures S.A.S.U itself is not as described, your sole remedy is to return it in unused condition. Please see our Return Policy for more information.
Except where noted otherwise, the price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier. With respect to items sold through outcollectorfigures.com when you purchase an item that is in stock, your credit card will be charged when you complete the checkout process. When you place a preorder, your credit card will be charged. When you place a convention pre-order, your credit card will be charged when you complete the order process, and you will be able to pick up your order at the convention site.
Import duties and taxes
Customers are considered importers and must comply with all laws and regulations of the country in which the orders are received. You may be subject to import duties and taxes, which may be levied once the package reaches your country. If that happens, additional charges for customs clearance must be borne by you. We cannot predict or control what these charges may be, as they vary widely from country to country. Please contact your local customs office for further information. Also, we are required to show the accurate value of the items directly on the package.
Disclaimer of Warranties and Limitation of Liability
This site is provided by Out Collector Figures S.A.S.U on an “as is” and “as available” basis. Out Collector Figures S.A.S.U makes no representations or warranties of any kinds express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Out Collector Figures S.A.S.U disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Out Collector Figures S.A.S.U does not warrant that this site, its servers, or e-mail sent from Out Collector Figures S.A.S.U are free of viruses or other harmful components. Out Collector Figures S.A.S.U will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
By visiting outcollectorfigures.com, you agree that the laws of France, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Out Collector Figures S.A.S.U.
Any dispute relating in any way to your visit to outcollectorfigures.com or to products you purchase through outcollectorfigures.com shall be submitted to confidential arbitration in Lyon, France, except that, to the extent you have in any manner violated or threatened to violate Out Collector Figures S.A.S.U’s intellectual property rights, Out Collector Figures S.A.S.U may seek injunctive or other appropriate relief in the federal court in France, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the French Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site Policies, Modification, and Severability
Please review our other policies, posted on this site. These policies also govern your visit to outcollectorfigures.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Refund and Cancellation Policy
outcollectorfigures.com believes in helping its customers as far as possible, and has therefore a liberal refund and cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- If an order has not been received by the customer, our customer support team will do our best to track down the order and send a replacement if neccessarry.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team. This should be reported within 5 days of receipt of the product(s).
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will make an appropriate decision.
- Refunds will be granted on a case by case basis.
Out Collector Figures S.A.S.U 100 rue Maryse Bastié 69008 Lyon FRANCE
Shipping and Return Policy
outcollectorfigures.com ships within Europe and abroad from our warehouse located in France. Shipping and handling costs depend on several factors including the selected delivery option, the size and weight of the item, and where the order is being sent. Your total shipping and handling fee will be identified prior to final check out.
In the case of an order made on two pre-ordered products, the whole order’s shipping will be made as soon as the latest product become available.
DHL service takes 10-15 business days to process (no weekend delivery; no P.O. boxes or APO/FPO).
After an order is placed we will send confirmation to your e-mail address on file. Once your order is processed and shipped you will receive a second email containing tracking information (if applicable) to check the delivery status. If you have any questions during this process please e-mail us and include your order number in the subject field.
outcollectorfigures.com Return & Replacement Policy
Out Collector Figures prides itself on the craftsmanship of all products we manufacture. You may return or request a replacement on items purchased directly from outcollectorfigures.com within 7 days of delivery. If the return or replacement is a result of our error such as a defect, damage or shipping error we will cover the cost of return shipping.
If a product is being returned for any reason other than those previously stated it must be in new, saleable condition with all factory seals intact and unbroken. All return shipping costs will be the responsibility of the customer. It is highly suggested that shipping insurance be purchased as we will not be held responsible for lost/misdirected deliveries. A restocking fee of 5.00 euros per product will be accessed on all non-defective/non-damaged returns. If you have any further questions, please e-mail us.
You may request a replacement up to 7 days of receiving your order from outcollectorfigures.com if upon inspecting your purchase you find it to be broken or defective. Due to the limited and collectable nature of many of the products we carry a replacement may not be available at which point a refund will be issued. Prior to sending any defective or damaged product back to our warehouse contact us to open a replacement claim. Unfortunately we are unable to offer any replacements after 7 days from the original delivery date so it is advisable that all orders be opened and inspected upon arrival. If you have any further questions, please e-mail us .
We will issue a full refund if the return is a result of our error such as a product defect/damage or shipping error within 7 days of the original delivery date. Returned items that arrive to our warehouse with excessive damage due to improper packing may be subject to a damaged product fee of up to 10% of the product price. We are unable to offer a refund after 7 days from the original delivery date. Please allow 7-10 business days from the date we receive your return for your credit to appear or an exchange to be sent out. If you have any further questions, please e-mail us
Return & Replacement
FOR a product purchased from a retail store or website other than outcollectorfigures.com :
- If your item was purchased from a retailer other than Out Collector Figures S.A.S.U please contact that retailer for a replacement or refund. We are unable to process requests to replace damaged products acquired through a third party or off the secondary market.
- If your purchase was made from an authorized retailer Out Collector Figures S.A.S.U will follow our wholesale return/exchange policy and an account representative will work directly with the vendor to resolve your situation as quickly as possible.
- If you encounter difficulty getting an appropriate response from your retailer, please email us your name, the name of the retail establishment, and the nature of the problem with your purchase.
- Due to the extremely limited nature of our products we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In these instances a substitution or refund will be offered to the vendor, and in turn, to you.
If you have any other inquiries, please e-mail us
We provide the opportunity for our customers to take advantage of purchasing our exclusive products through outcollectorfigures.com. Since many of our products are limited, they tend to sell out quickly. Only from outcollectorfigures.com do we offer “Pre-Orders” for our future products and convention exclusives. We reserve your order(s) while the product(s) is still in the process of manufacturing or prior to its arrival into our warehouse.
How it works
You can place your purchase for pre-order items using your credit card* or Paypal. At this point, the amount of your order including shipping will be charged.
Since “Pre-Order” items will take a few months to arrive into our warehouse, we update pre-order items’status by e-mails to customers who place order(s). The customers can also check the Releasing Schedule of our website.
We send 2 separate e-mails during this process.
The 1st Confirmation Email will be sent when you place a pre-order.
The 2sd Final Processing E-mail will be sent when the pre-order items are shipped and will include the tracking number.
*If your credit card is declined, we will cancel your order.
Please check your e-mail timely and update all the information you need to change after you receive the first Email.
It is your responsibility to monitor your e-mails and our web site for the arrival date of its pre-order products into our warehouse. You will be also responsible for all shipping fees on orders that are shipped mistakenly if you fail to update your new shipping information in a timely manner. If the items need to be reshipped to the appropriate address, you are also responsible for additional shipping fees.
outcollectorfigures.com is not responsible for any overdraft and over limit fees that may occur on the customer’s account due to delayed, misdirected or returned e-mails.
If you have changed your e-mail address, please update your “My Account” information.
Cancel your “Pre-Orders”
You can cancel free of charge 7 days after the end of preorder date.
Please contact us as soon as possible
After 7 days after the end of the preorder, we will charge a Pre-Order Cancellation Fee for 20% per product.
If you have any other questions, please e-mail
PVC is one of the most common plastics used in the world. It means Poly Vinyl Chloride (PVC)
Out Collector Figures makes figures from a variety of materials including PVC. Because of its soft properties, our sculptors are able to get away with putting in more details.
PVC is also easily paintable and acrylic paint just typically sticks to it without much of a hitch. In addition it’s is also very durable, you can drop a PVC figure without much problem.
Out Collector Figures’ figures are made with high quality materials and are mostly painted by hand.
All personal information will be used by Out Collector Figures S.A.S.U only for the purposes in which they have been provided, and will not be revealed to any third parties unless agreed upon by the customer.
Personal information is defined as any information relating to the customer, such as names, birthdates, sex, telephone numbers, email addresses, occupations, etc.
(Collection and Use of Personal Information)
Out Collector Figures S.A.S.U will collect and use the personal information received by its customers for the following reasons detailed below.
Delivering goods ordered from the company.
Notifying customers of new products or information.
Contacting customers relating to queries, confirmation or general service-related items.
Out Collector Figures S.A.S.U will not relay personal information to any third party unless it is called through by law or previously agreed upon with the customer.
In order to provide certain services, certain information will need to be provided to outside of the company. The trustees with whom the information is shared with will be carefully monitored by Out Collector Figures S.A.S.U
(Personal Information Management)
In order to prevent any information leakages, losses or damage, a manager is placed in charge of all personal information and will work to keep all stored information safe, as well as store any new information safely.
(Removal or Editing of Information)
Out Collector Figures S.A.S.U will be happy to change, confirm or remove any personal information provided the owner of the information is able to prove his identity.
(Security Key Information)
Out Collector Figures S.A.S.U protects your information by making use of encryption to secure any personal information you send online.