Tossa Tossa V.2: Updates about shippings
Tossa Tossa v.2 bundles and Regular Editions’ shippings will be delayed…
Dear customers, you may know we finally received the Tossa Tossa v.2 figures from China yesterday after a month of boat transport.
During an opening, we have discovered all Regular Editions of Tossa Tossa have been touched by a major problem : The shorts stained on the bodies and left black dots or lines on the body in spite of a thick plastic sheet protection.
This is not something we can accept and even if it is a shock and a hard decision, we have decided to delay your preorders shipping to send you an additional replacement body.
Our factory has already been contacted and we ordered a new mass-production of bodies. We will satisfy our customers at all costs. We hope to receive the new bodies around the beginning of December (the time to make the bodies (in October) + 1 month of boat transport again)…
The time we need is the main problem and we worry for our customers. Please believe Out Collector Figures is a serious firm. We will need your strongest support.
Since the very start, Out Collector Figures only exists thanks to its faithful fans. We are conscious all of you ordered Tossa Tossa V.2 and it is heartbreaking to make you wait more.
That is why we apologize for such a misadventure and will offer you additionnal items:
– 1 free Tossa Tossa v.1 outfit OR – 1 free Tossa Tossa v.1 DX Edition Onesies/Pyjama.
– 1 free pair of Tossa Tossa v.2 green boots (new item).
– 1 free Hot Summer Juicy Beach accessory pack.
All orders containing a Regular Edition Tossa Tossa v.2 or a bundle will receive all these items + a replacement body.
**** Please note orders containing only DX Edition Tossa Tossa v.2 are not concerned by this news/mail and will ship ASAP witout special gifts****
Final note from Patrick (owner of Out Collector Figures) :
Please believe this event has really been lived as a disaster for me. Of course, it will cost a lot to my firm but if my activity was only about money, we would not have been making hot guys figures for so long. What I can’t accept is the fact I may disappoint you. Therefore, I hope all of you will understand the situation and support me in this terrible event.
Today, I cannot do much more than thanking you again for your patience and support and reacting to send your orders as soon as possible.
I am concious it may not be enough for some of you, so you can write to me to find a solution at email@example.com.
Kind regards to all
– Patrick Grange